Global Atlantic offers a highly competitive and enriching summer internship experience. Our internship program starts on Monday, June 5th and concludes on Friday, August 11th. This is a 10-week program. Our internship program is hybrid (3 days in the office, 2 days remotely) and front office positions in NY are 4 days in the office.
COMPANY OVERVIEW
Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. With differentiated investment and risk management capabilities, deep client relationships, and a strong financial foundation, the company has established a track record of delivering proven, value-added solutions and long-term growth. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers asset management and capital markets solutions across multiple strategies.
Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us.
We use Greenhouse as our scheduling tool and communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling.
POSITION OVERVIEW
The position is open to rising seniors from any field of study, preferably within the Business field. The Intern will join our Hartford Office on the Digital Customer Experience team. The Digital Customer Experience Intern position is focused implementing digital capabilities to support customer interactions across our life and annuity businesses.
Key responsibilities include:
- Assessment of Customer Experience Solutions
- Conducting user testing for upcoming digital capabilities
- Creating journey maps to identify key interactions and potential pain points for our customers
- Leveraging industry research in consumer preferences and related digital capabilities
- Proposing new processes to maximize customer experience and improve interactions
- Assisting in implementation and analysis of new capabilities
- Digital Customer Experience:
- Learning how the process of digitization impacts the company and its needs
- Working extensively with team members to review research and share creative approaches to existing processes
- Understanding channels where digital service interactions are preferred
- Supporting ad hoc requests, requires a strong background in the Microsoft Office Suite
- Developing and preparing presentations
- Working together in collaboration with various groups to respond to client needs
QUALIFICATIONS
- Currently enrolled in a four-year degree program, preferably in the Business field
- Detail-oriented individual who can put themselves in a customer’s shoes
- Able to leverage Microsoft Office tools to complete requests and develop presentations
- Outstanding academic record and high level of personal integrity
- Flexible individuals who are both creative and commercial, and are comfortable managing multiple work streams and projects concurrently in a fast-paced environment
- Energetic, inquisitive, and a high initiative to take on projects that cover new ground for the team and the company
This position is not eligible for visa candidates now or in the future.
