Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Under general supervision of the designated Supervisor or Manager of Contracts & Chargebacks, the Contract & Chargebacks Senior Analyst is responsible for maintaining the contract management database system and the timely and accurate reconciliation of Supplier and Customer chargeback submissions.
This role involves managing the Chargeback Accounts Receivable portfolio for suppliers, reconciling chargebacks, utilizing dashboards for data comparison, and maintaining frequent contact with customers and suppliers to address payment issues. Additionally, this role is responsible for accurately entering contract pricing and membership information into the contract management database system.
Responsibilities
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Responsible for timely updates of all contract pricing and membership information into the contract management database system.
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Maintain exception reports that analyze pricing and membership information.
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Works with distribution centers to troubleshoot contract discrepancies and updates membership and pricing information.
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Communicate effectively with customers / suppliers / external partners to resolve inquiries in a timely manner
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Utilize dashboards to identify, compare, and reconcile information within the contracts.
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Analyze variance contracts returned by Supplier.
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Perform analysis of contract discrepancies; identifies source of issue and decides the appropriate action needed to resolve the issue.
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Identify the source of and research issues in contracts and communicate them to team supervisors.
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Reconcile chargebacks in accordance with approved guidelines.
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Communicate effectively using Chargeback terminology with team supervisors.
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Maintain frequent contact with Supplier in order to address all payment issues.
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Manage the Chargeback Accounts Receivable portfolio for suppliers.
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Responsible for the timely collection of monies due from Supplier and the aging goals as planned by senior management; must minimize the write-off dollars.
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Must be willing to work overtime hours, as needed, to meet departmental objectives.
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Support Electronic Data Interchange (EDI) technology project, as required, for Suppliers.
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Provide status updates to supervisor and other team members.
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Communicate across workstreams.
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Discuss observations during interactions with team supervisor.
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Assist and support department managers in preparing for meetings.
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Maintain and promote positive and professional working relationships with associates and management.
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Comply with all appropriate policies, procedures, and regulations.
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Any other duties assigned.
Education and Work Experience
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor’s degree program; normally requires a minimum of three (3) to five (5) years of related experience.
Skills and Knowledge
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Understanding of Contracts & Chargebacks is desirable
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Proficient in Microsoft Suite including Word, Excel, and Power BI
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Expertise in SAP is desirable
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Strong written and verbal communication skills
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Excellent interpersonal skills
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Attention to detail, able to work independently in a dynamic environment
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Self-motivated, goal-oriented and capable of thriving in a fast-paced environment
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Strong analytical skills; ability to analyze data/situations
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Ability to perform tasks with a high degree of accuracy; thorough and organized
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Ability to assimilate and summarize information in an appropriate context
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Commercial business acumen, as well as the ability and willingness to be hands-on
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Experience collaborating with multi-disciplinary, diverse, and dynamic team(s) with varying levels of responsibility
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Resourceful in pursuing or recommending new ideas and/or procedures
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Salary Range*
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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