Job Title: Operations Support Specialist
Location: Pevely, MO 63070
Company: Anew Transport
Job Type: Full-Time
Salary: Competitive, based on experience
Overview: The Operations Support Specialist will be responsible for answering phone calls promptly while managing other office tasks as assigned. This role requires strong multitasking abilities, computer proficiency, and flexibility to thrive in a fast-paced work environment. The ideal candidate will be a dependable team player willing to support their colleagues and adjust to changing responsibilities.
Key Responsibilities:
- Answer phone calls in a timely and professional manner.
- Assist in coordinating and tracking deliveries, service calls, or transportation activities.
- Receive, prioritize, and dispatch service requests.
- Perform additional office tasks as assigned to support daily operations.
- Communicate clear and accurate instructions to drivers or field staff.
- Maintain detailed records of dispatch activities, including customer interactions.
- Collaborate with internal departments to ensure smooth operational flow and customer satisfaction.
- Monitor dispatch schedules and update systems with real-time information.
- Utilize dispatch software and communication systems to track personnel and asset status.
- Adapt to changing schedules and priorities as needed.
Qualifications:
- High school diploma or equivalent required.
- Experience in dispatching preferred but not required.
- Strong organizational and multitasking abilities.
- Detail-oriented and dependable.
- Excellent verbal and written communication skills.
- Proficiency in computer systems and dispatch software.
- Ability to work under pressure and adjust to a fast-paced environment.
- Team player with a collaborative mindset.
Benefits after 90 Days:
- 401(k) Retirement Plan – 100% match on the first 3% of contributions, followed by a 50% match on the next 2%.
- Company-Paid Health Insurance – Comprehensive medical coverage, with the option to add dental and vision at your own expense.
- Paid Time Off (PTO) – Generous leave to support work-life balance.
- Paid Holidays – Six (6) company-designated holidays per year.
