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Having Difficult Conversations
Conflict is inevitable—in work and in life. Managers must address performance issues, and colleagues with competing priorities must figure out …
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Communication for Product Managers
As a product manager, you serve as the diplomat of the product team. You’re tasked with communicating with stakeholders inside …
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Best Practices for Managing Global Projects
The success of your global project team is dependent on the ability of your team members to work effectively across …
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Jodi Glickman on Pitching Yourself (2018)
Pitching is a universal skill. The time will come when you need to pitch an idea, a project, or even …
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Working with Creatives
Every business, brand, product, and service needs a strong visual identity through all media. Consequently, it’s crucial that clients and …
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Compassionate Directness
In any organization, communicating with directness is vital to success. But to build a truly healthy culture, directness must go …
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Pitching Your Ideas Strategically
So you have a great idea. You want to share it at work. What’s the best way to deliver your …
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Organizing an Outline
Almost all writing—whether you’re working on a book, an essay, a presentation, or an article—should begin with a clear outline. …
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Technical Writing: Quick Start Guides
A quickstart guide is a short, getting-started document that usually accompanies a product or software. In this course, writing instructor …
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