Welcome to our Nano Tips series, where LinkedIn Learning creators deliver impactful lessons in literally seconds. In this installment, explore what it takes to deal with difficult situations and resolve conflict like a seasoned pro, following advice and practical insights from award-winning leadership strategist and peak performance specialist Shadé Zahrai.
Learn the secrets of dealing with difficult people using empathy, active listening, and proven techniques for managing interruptions. Discover the skills you need to know to diffuse strong emotions and encourage behavioral growth with Shadé ‘s three-part conflict resolution framework. Along the way, get tips for de-escalating conflict by building trust, calling out the core issue, and reflecting coolly to foster mutual understanding. By the end of this course, you’ll be equipped with new, constructive, dialogical tools for driving engagement toward a lasting resolution.Learn More