Listening is a critical skill that empowers leaders to make strong connections and an impact. In this course, Dr. Eric Zackrison explains how to be a leader who makes people feel heard by understanding others more effectively, overcoming barriers to listening, controlling emotions, being present, and becoming an active listener. When you’re listening, it’s important to truly understand and engage with the other person. Listening helps you reach an agreement faster and become a trusted advisor. Eric teaches how to overcome common barriers to good listening, such as confusion, miscommunication, personal biases, and emotional reactivity. He highlights how to listen directly and avoid common pitfalls to listening well. Eric also discusses how to be present when you’re listening to others and how to use nonverbal cues. In conclusion, he presents several useful tips on how to actively listen.
This course was created by Madecraft. We are pleased to host this training in our library.